Automatically identify eligible dormant accounts, start helpful customer conversations, guide secure reactivation and measure lasting customer engagement—all connected to your core banking system.
Product
ReActivate360 reads data from your core banking system, starts the conversation, orchestrates verification and approvals, and requests reactivation through your API. Your core remains the system of record.
Product-specific dormancy rules by institution — no single hard-coded period.
Warm, approved outreach in English and Kiswahili on the channels customers use.
Bank-controlled OTP, KYC checks, approvals and restriction safeguards.
Core-confirmed outcomes, new deposits and 30/60/90-day activity.
How it works
Scheduled sync and verified events pull accounts, status, restrictions, last qualifying activity and registered contacts through your core banking API.
Conversational AI
The assistant explains dormancy, answers questions, separates fees from deposits, handles hesitation, and offers a human at any time. It is grounded in your approved knowledge and cannot bypass eligibility, authentication, approvals or payments.
For zero-balance accounts, only after explicit customer approval.
Payment state is tracked separately; a callback alone never marks an account active.
Executive analytics
Interactive funnels, channel and branch comparisons, deposit tracking and cohort retention — with denominators, reporting periods and data freshness on every view.
Right column: step conversion from the previous stage.
AI Voice CoPilot
Executives and staff ask questions in English or Kiswahili. Answers are grounded in authorised records, show the reporting period and link back to dashboards. CoPilot never executes consequential actions.
Core banking API architecture
System of record. Processes authorised changes and confirms final status.
WhatsApp, bank SMS, Telegram, USSD, M-Pesa, contact centre and SSO adapters.
Savings and current account reactivation at scale, with branch routing, maker-checker approvals and executive reporting.
Distinguish membership, shares, FOSA/BOSA, savings and loan statuses with member mapping and group mandates.
Field officer assistance, group accounts and product-specific policies for re-engaging customers.
Security, approvals & deployment
Deploy in the cloud or within your own environment. ReActivate360 does not claim certification or regulatory approval — we work with your risk and compliance teams to meet your requirements.
Request a demo
Tell us about your institution and we'll arrange a guided walkthrough of the reactivation journey, analytics and integration approach.